StellarPhoto Recovery

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Stellar Photo Recovery/6. FAQs

6. FAQs

1. Can I activate theStellar Photo Recoveryoffline?

Yes, in case you are facing issues with the online activation ofStellar Photo Recoveryor do not have an internet connection, you can activate the software offline. SeeActivating the Softwarefor more details.

2. Can I upgrade my edition ofStellar Photo Recoverysoftware?

Yes, you can upgrade your edition ofStellar Photo Recoverysoftware to a higher edition. SeeUpgrading the Softwarefor more details.

3. What type of files does the software support?

Stellar Photo Recoverysoftware supports the recovery of all photo formats including JPEG, Exif, RAW, GIF, PGM, PNM, CD5, NFF, JPG, PNG, BMP, TIF, TIFF, DNG, DJVU, Adobe EPS (Mac), Adobe EPS (Windows) and TGA. Audio and video file formats such as MP4, 3GP, AVI, MPEG, Matroska Video File (MKV), AVCHD Video File (MTS), Divx Encoded Movie File (DIVX), MOI Video File, Video Object File (VOB), OGG Media Player (OGM), 3G2, ASX, MTS, AJP, F4V, VID, TOD, HDMOV, MQV, MXF movies and SVI are supported. It also supports recovery of deleted/accidentally formatted pictures from all major cameras like Canon (CR2 /CRW), EPSON (ERF), Fujifilm (RAF), Kodak (K25 /KDC /DCR), Konica Minolta (MRW), Leaf (MOS), Mamiya (MEF), Nikon (NEF, NRW), Olympus (ORF), Panasonic (Raw), Pentax (PEF), Sony (SR2, ARW, SRF), and Sigma (X3F).

4. I have accidentally formatted my camera. How can I recover the data?

If you have accidentally formatted your camera or the memory card, you need to follow the steps below to recover your data:

  • Connect your camera to your computer and runStellar Photo Recoverysoftware.

  • FromRecover Photo, Audio & Videoscreen, select the camera or the memory card.

  • Click on theScanbutton.

  • The software will start scanning the media and show you a preview of the files which can get successfully recovered

  • Select the files which you want to recover and click onRecoverbutton to save the files on a different hard-drive.

5. I have deleted my pictures. How can I recover them?

如果你从storag已经删除你的照片e media, our software can recover that data. Kindly follow the underlying steps:

  • Connect your storage media to your computer and runStellar Photo Recoverysoftware.

  • FromRecover Photo, Audio & Videoscreen, select the media or the memory card and click onScanbutton. You can select a specific region and specific file types for the scanning process by clicking on thePreferencesbutton.

  • 现在的软件will scan the media and show you a preview of the files that can get successfully recovered.

  • Select the files which you want to recover and click onRecoverbutton to save the file on a different hard-drive.

6. I have created an image of the drive using the software. How do I scan the image file?

  • RunStellar Photo Recoverysoftware.

  • From the Home screen, clickStellar Helpicon and then selectLoad Imageoption.

  • Click on an image which you want to scan.

  • Click onScan按钮后,选择图像。

Note:The software can recover data from its own created images and cannot perform recovery from an image created by any third party applications.

7. Do I want to recover only my JPG files? How can I scan for only those?

If you want to shorten the scanning time and get improved scanning results, then you may instruct the software to look for only one particular file type so that the software searches only for that particular file (for example jpg) and provides you better results. Kindly follow the instructions below to perform selective scanning.

  • RunStellar Photo Recoverysoftware.

  • FromSelect What to Recoverscreen, select the desired type of data i.e.Photos,Audio, andVideosyou want to recover. TheAll Multimedia Filesoption is turnedONby default. You can also customize your scan by selecting your preferred type. ClickNext.

  • Select the media or the memory card from the list. You can select a specific region and specific file types for the scanning process by clicking on thePreferencesbutton.

  • Click on theScanbutton to continue. The software will only scan for the selected JPG files now.

8. DoesStellar Photo Recoverysupports recovery of data from T2 security chip systems?

Yes, certainly. See,Why enable Kernel Extension (KEXT)?topic of this manual for detailed instructions.

9. Can I recover my data from my M1 chip system?

Yes, certainly. See,Why disable System Integrity Protection (SIP)?topic of this manual for detailed instructions.

10. How to find only a particular file type and recover them?

You can search for a specific file in the preview window or fromFile Listtab check theFile Typescategory folders as per your choice. The files of the selected ‘file types folders‘ will be listed in the file list pane. Select the file(s) and clickRecover. The files are saved at the selected destination.

11. Does my card need to be connected to the system until the time of the recovery?

Yes. It is very important that you do not remove your media during the scan or recovery. Media should only be detached once the recovery process gets completed.

12. Can I save my recovered data on the same drive?

No. The data cannot be saved on the same drive as it will lead to overwriting of data which in turn will result in permanent data loss.

13. Can I create the image of the drive on the same drive (from which I want to recover the data)?

No. Image of the drive needs to gets saved at another location as saving the image file on the same media will lead to overwriting and permanent data loss.

14. I have completed my scan. How can I recover the data using the software?

Please follow the underlying steps for recovery of the data.

  • RunStellar Photo Recovery.

  • Click onStellar Helpicon and select theLoad Scanoption.

  • All files that get listed in the earlier scan process gets displayed in theLoad Scandialog box.

  • ClickRecoverbutton to proceed.

  • Select the files you would like to recover and click onRecover.

  • Provide the destination to save the files.

15. How to recover photo, audio, and video using the software?

Kindly follow the underlying steps:

  • Connect your storage media to your computer and runStellar Photo Recoverysoftware.

  • FromRecover Photo, Audio & Videoscreen, select the media or the memory card.

  • Click on theScan.

  • 现在的软件will scan the media and show you a preview of the files that can get successfully recovered.

  • Select the files which you want to recover and click onRecoverbutton to save the file on a different hard-drive.

16. How to perform the recovery at the later stage after performing the scan?

Once the scanning is complete, click on theBackbutton. The software asks you to save the scan information that can be loaded later to resume recovery.

17. How to save scan information and how to use it for recovery?

Scan information can be saved on completion of scan process, or on stopping the scan process. A pop-up message asks for saving the scan information file. Specify the destination and name of the scan file.

To resume recovery by help of scan information file,

  • RunStellar Photo Recovery.

  • Click onStellar Helpicon and select theLoad Scanoption.

  • All files that get listed in the earlier scan process gets displayed in theLoad Scandialog box.

  • ClickRecoverbutton to proceed.

  • Select the files which you want to recover and click onRecoverbutton to save the file.

Note:Scan information file is not an image of your media. To resume recovery using scan information, the media that gets scanned must be attached to the computer.

18. I do not want to use my drive directly for recovery. Can I still use the software for recovery?

Yes. You can create the image of the drive which is a sector by sector copy of the drive to a file. Once you create an image, you don’t need the drive to get scanned. The image can be used to scan and recover the data.

19. How can I recover selective files?

Once the scanning is complete, you can select the specific files that you want to recover and click on theRecoverbutton to provide a destination for saving the files.

20. How to recover data from a drive that contains bad sectors?

You can create the image of the drive which is a sector-by-sector copy of the drive to a file. This process will create an image of readable sectors through which data recovery can be made easily.

21. I have formatted my card. How can I recover my data?

Kindly follow the underlying steps:

  • Connect your card to the computer and runStellar Photo Recoverysoftware.

  • FromRecover Photo, Audio & Videoscreen, select the media or the memory card.

  • Click on theScan.

  • 现在的软件will scan the media and show you a preview of the files that can get successfully recovered.

  • Select the files which you want to recover and click onRecoverbutton to save the file.

22.Can I Resume Recovery using an image created by any third party application?

This software recovers data from images created by itself only.

23.How much time willStellar Photo Recoverytake to recover my data?

The time taken in recovering data depends on the size of the drive to be scanned. However, to speed up the recovery process, you can apply filters so that only desired files get scanned and recovered.

24. What is an Unallocated/RAW partition?

A free space on the disk which doesn’t belong to any partition or file system is act as anUnallocated/RAWspace on a hard disk. This space is not listed under the drives on the PC therefore you cannot access any file or folder from this space. To access files and folders ofUnallocated/RAWpartitions useStellar Photo Recoverysoftware.

25. When a drive space becomes Unallocated/RAW?

A drive space becomesUnallocated/RAWin the following cases:

  • Accidentally deleted a hard disk partition

  • 一个驱动器partiti没有分配on

  • Damaged or Corrupted file system

  • An uninitialized partition of a hard disk

  • Changed partition map when a screen prompts from operating system.

26. Can I recover data from an Unallocated/RAW partition?

Yes, you can recover your lost or corrupted data from anUnallocated/RAWpartition with usingStellar Photo Recoverysoftware easily. This software helps you to find yourUnallocated/RAWpartition on a connected drive and recover lost data from it. See "Recovering Data from Lost Drive/Unallocated Partition" for more details.