Stellar Knowledge Base
You can recover all kinds of data such as files, folders, photos, videos, audio files, etc. usingStellar Data Recovery Professional. It supports recovery for all data loss case scenarios, such as deletion, formatting, corruption, virus attack, etc. However, if you are not able to recover your files, it could be due to the following reasons:
Files are not found in Quick Scan
The software runs the ‘Quick Scan’ by default. If you are not able to find your files after this scan, run ‘Deep Scan.’ The ‘Deep Scan’ scans the entire drive sector by sector and retrieves all deleted or missing files. Hopefully, this will do the work!
The file type you wish to recover is not in the default file types list.
The software comes with a vast file-type library. If you want to recover some specific file, which is not in the default file-type list, you may perform custom file recovery:
a. RunStellar Data Recovery Professionalon your PC.
b. In hamburger menu on top left clickAdvanced Settings
>Add File Type
c. Select‘I don’t know how to add file type.’
d. ClickAddto browse and add at least ten or more samples files of the same file type, originated from the same source.
e. Type the header file name and choose the header file type from theSelect Groupdrop-down list.
f. Choose the file size fromPut Average File Sizetext box and clickAdd File Type.
g. After adding file type, you may scan the drive and recover it.
You can also add the file manually by selecting‘I know how to add file type’and proceed with the on-screen instructions.
The deleted files have been overwritten
*If new data overwrites the deleted or lost files, they cannot be recovered even with the software.
Overwriting occurs when you keep using or adding more data to the drive from which you lost data in the first place.
Hence, we always suggest you停止使用动力和添加新的数据尾部er data lossto avoid overwriting. It even increases the chances of recovering data by up to 100%.
For more help, leave your comment below!
Stellar Data Recovery ProfessionalStellar Data Recovery Professional is a do-it-yourself data recovery software that helps you to easily recover deleted files & folders, missing or corrupt partitions and even accidentally formatted hard drives.
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Dear Stellar Expert,
I have recovered my permanently deleted (shift+del) files on my laptop (Solid State Hard Drives) but I cannot open any file that I recovered using the software that I purchased on the 25th October (order no. 623371563). The files are mostly MS Word, PowerPoint and PDF.
Can you please advise how to read the recovered files? What's the point in recovering the files if they cannot be read, after all?
Many thanks,
--Shams
Mohammad Shamsudduha
Stellar Support
Hi,
We have sent an email to your registered email. Kindly reply on same email for further assistance.
Regards,
Stellar Team
Hi
I have purchased your product however it has not retrieved all the files nor has the files that were recovered are working
Thanks
Fahad
Kartik
Hi,
We understand the inconvenience caused to you.
Please confirm us below mentioned things so that we can assist you further:
1.How the data was lost from the drive? (Was the drive formatted / Data was deleted)
2.Type of drive from which you wish to recover the data? (Boot Volume / External Drive)
3.Version of Operating System.
4.Capacity and File System of the drive
5.Size and Type of files that you want to recover
6.Activities performed on the drive after the data loss
7.Were you able to see the preview of the files in the software once the scanning was completed?
For more help, you may submit ticket using below link:
//www.photo-criticism.com/support/
Regards,
Stellar Data Recovery
I cannot retrieve anything. no matter how many others files types I try to use. this I frustrating
laura luszczek
Abdul Majid
Dear Laura,
We regret the inconvenience caused to you.
Please let us know the file system of the drive and file types that you wish to recover and we will guide you accordingly.
memory card errored and reformatted while in use in my camera - at the time I didn't really register the message and continued to use the camera/card - it was later I realised all my earlier pictures were no longer on the card.....I stopped using the card then.
I purchased Photo Recovery for Window hoping this would recover the images as although I had continued to use the card for a short period of time it hasn't been fully overwritten - this software has not recovered anything - is there a way to get my lost photos back?
P
Naveen
Dear Paula,
We have sent an email for ongoing situation to you.
Regards,
Team Stellar